<!doctype html><!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7" lang="en" > <![endif]--><!--[if IE 7]> <html class="no-js lt-ie9 lt-ie8" lang="en" > <![endif]--><!--[if IE 8]> <html class="no-js lt-ie9" lang="en" > <![endif]--><!--[if gt IE 8]><!--><html class="no-js" lang="en"><!--<![endif]--><head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
<meta name="author" content="Scorebuddy -">
<meta name="description" content="All in one quality assurance call center software with automated tools for agent performance management, AI analytics and integrations. Try it free now!">
<meta name="generator" content="HubSpot">
<title>Call Center Quality Assurance Software | Scorebuddy </title>
<link rel="shortcut icon" href="https://www.scorebuddyqa.com/hubfs/scorebuddy%20logo.png">
<meta name="viewport" content="width=device-width, initial-scale=1">
<meta property="og:description" content="All in one quality assurance call center software with automated tools for agent performance management, AI analytics and integrations. Try it free now!">
<meta property="og:title" content="Call Center Quality Assurance Software | Scorebuddy ">
<meta name="twitter:description" content="All in one quality assurance call center software with automated tools for agent performance management, AI analytics and integrations. Try it free now!">
<meta name="twitter:title" content="Call Center Quality Assurance Software | Scorebuddy ">
<script id="hs-search-input__valid-content-types" type="application/json">
[
"SITE_PAGE",
"LANDING_PAGE",
"BLOG_POST",
"LISTING_PAGE",
"KNOWLEDGE_ARTICLE",
"HS_CASE_STUDY"
]
</script>
<style>
a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px}
</style>
<link rel="stylesheet" href="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/module_assets/1/179533324699/1755617256023/module_Section_Header_2024.min.css">
<link rel="stylesheet" href="https://7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/module_assets/1/-2712622/1757369552871/module_search_input.min.css">
<link rel="stylesheet" href="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/module_assets/1/179537792101/1755781802141/module_Section_Partners_2024.min.css">
<link rel="stylesheet" href="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/module_assets/1/185596112976/1751971146704/module_Section_Metrics_2024.min.css">
<link rel="stylesheet" href="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/module_assets/1/183553618507/1756301564389/module_Section_Post_2024.min.css">
<link rel="stylesheet" href="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/module_assets/1/189934379913/1755781705872/module_Section_Key_Features_2024.min.css">
<link rel="stylesheet" href="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/module_assets/1/189000783170/1746741797363/module_Section_Footer_2025.min.css">
<script type="application/ld+json">
{"@context":"https://schema.org","@type":"VideoObject","contentUrl":"https://2854569.fs1.hubspotusercontent-na1.net/hubfs/2854569/Scorebuddy%20GenAI%20Auto%20Scoring%20(2).mp4","dateModified":"2025-06-10T08:57:13.348Z","description":"This is a test","duration":"PT2M42.413S","height":1080,"name":"Scorebuddy GenAI Auto Scoring (2)","thumbnailUrl":"https://2854569.fs1.hubspotusercontent-na1.net/hubfs/2854569/Scorebuddy%20GenAI%20Auto%20Scoring%20(2).mp4/medium.jpg?t=1748549088412","uploadDate":"2024-09-13T13:17:19.630Z","width":1920}</script>
<!-- Added by GoogleAnalytics4 integration -->
<script>
var _hsp = window._hsp = window._hsp || [];
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
var useGoogleConsentModeV2 = true;
var waitForUpdateMillis = 1000;
if (!window._hsGoogleConsentRunOnce) {
window._hsGoogleConsentRunOnce = true;
gtag('consent', 'default', {
'ad_storage': 'denied',
'analytics_storage': 'denied',
'ad_user_data': 'denied',
'ad_personalization': 'denied',
'wait_for_update': waitForUpdateMillis
});
if (useGoogleConsentModeV2) {
_hsp.push(['useGoogleConsentModeV2'])
} else {
_hsp.push(['addPrivacyConsentListener', function(consent){
var hasAnalyticsConsent = consent && (consent.allowed || (consent.categories && consent.categories.analytics));
var hasAdsConsent = consent && (consent.allowed || (consent.categories && consent.categories.advertisement));
gtag('consent', 'update', {
'ad_storage': hasAdsConsent ? 'granted' : 'denied',
'analytics_storage': hasAnalyticsConsent ? 'granted' : 'denied',
'ad_user_data': hasAdsConsent ? 'granted' : 'denied',
'ad_personalization': hasAdsConsent ? 'granted' : 'denied'
});
}]);
}
}
gtag('js', new Date());
gtag('set', 'developer_id.dZTQ1Zm', true);
gtag('config', 'G-ZW1FF6BYXD');
</script>
<script async src="https://www.googletagmanager.com/gtag/js?id=G-ZW1FF6BYXD"></script>
<!-- /Added by GoogleAnalytics4 integration -->
<!-- Added by GoogleTagManager integration -->
<script>
var _hsp = window._hsp = window._hsp || [];
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
var useGoogleConsentModeV2 = true;
var waitForUpdateMillis = 1000;
var hsLoadGtm = function loadGtm() {
if(window._hsGtmLoadOnce) {
return;
}
if (useGoogleConsentModeV2) {
gtag('set','developer_id.dZTQ1Zm',true);
gtag('consent', 'default', {
'ad_storage': 'denied',
'analytics_storage': 'denied',
'ad_user_data': 'denied',
'ad_personalization': 'denied',
'wait_for_update': waitForUpdateMillis
});
_hsp.push(['useGoogleConsentModeV2'])
}
(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-P3TQBF9D');
window._hsGtmLoadOnce = true;
};
_hsp.push(['addPrivacyConsentListener', function(consent){
if(consent.allowed || (consent.categories && consent.categories.analytics)){
hsLoadGtm();
}
}]);
</script>
<!-- /Added by GoogleTagManager integration -->
<link rel="canonical" href="https://www.scorebuddyqa.com">
<!-- Start Microsoft clarity tracking code 2025 -->
<script type="text/javascript">
(function(c,l,a,r,i,t,y){
c[a]=c[a]||function(){(c[a].q=c[a].q||[]).push(arguments)};
t=l.createElement(r);t.async=1;t.src="https://www.clarity.ms/tag/"+i;
y=l.getElementsByTagName(r)[0];y.parentNode.insertBefore(t,y);
})(window, document, "clarity", "script", "rxrmexinem");
</script>
<!-- End Microsoft clarity tracking code 2025 -->
<!-- Google Tag Manager
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-P3TQBF9D');</script>
End Google Tag Manager -->
<!-- test 2024 -->
<!-- <script type="text/javascript">
_linkedin_data_partner_id = "102532";
</script><script type="text/javascript">
(function(){var s = document.getElementsByTagName("script")[0];
var b = document.createElement("script");
b.type = "text/javascript";b.async = true;
b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js";
s.parentNode.insertBefore(b, s);})();
</script>-->
<!-- <noscript>
<img height="1" width="1" style="display:none;" alt="linkedin pixel code" src="https://dc.ads.linkedin.com/collect/?pid=102532&fmt=gif" />
</noscript>-->
<!-- Global site tag (gtag.js) - Google AdWords: 1011801338 -->
<!-- <script async src="https://www.googletagmanager.com/gtag/js?id=AW-1011801338"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'AW-1011801338');
</script> -->
<meta name="google-site-verification" content="AkexZXrgDINiHaFm4ZFZ8yGoTZJVxova3PqyHDrUfdA">
<!-- <script type="text/javascript">
(function(i,s,o,g,r,a,m){i['SLScoutObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','https://scout-cdn.salesloft.com/sl.js','slscout');
slscout(["init", "eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ0IjoxMDIxOTd9.nBCjgl9Mmr8Vgu57yAGb26ALQwHn_cCMFI8KEqXqPJ0"]);
</script> -->
<meta name="facebook-domain-verification" content="0mi6nr57k9x1a5xrkwglfplg48kkjp">
<!-- OneTrust Cookies Consent Notice start for scorebuddyqa.com -->
<!-- <script src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" data-language="en" type="text/javascript" charset="UTF-8" data-domain-script="1987c822-64fb-4d7c-9ef3-23e16dd37a03" ></script>
<script type="text/javascript">
function OptanonWrapper() { }
</script> -->
<!-- OneTrust Cookies Consent Notice end for scorebuddyqa.com -->
<!-- Hotjar Tracking Code for https://www.scorebuddyqa.com/ -->
<!-- <script>
(function(h,o,t,j,a,r){
h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};
h._hjSettings={hjid:3039495,hjsv:6};
a=o.getElementsByTagName('head')[0];
r=o.createElement('script');r.async=1;
r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;
a.appendChild(r);
})(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');
</script> -->
<!-- Google tag (gtag.js) -->
<!-- <script async src="https://www.googletagmanager.com/gtag/js?id=G-4D71QTSWCX"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'G-4D71QTSWCX');
</script>-->
<!-- Begin 33Across SiteCTRL -->
<!-- <script>
var Tynt=Tynt||[];Tynt.push('aC8DQQhjmr7zrnrkHcnnVW');
(function(){var h,s=document.createElement('script');
s.src='https://cdn.tynt.com/ti.js';
h=document.getElementsByTagName('script')[0];
h.parentNode.insertBefore(s,h);})();
</script> -->
<!-- End 33Across SiteCTRL -->
<script>
var flagScrollLoad2 = false;
function onScrollLoadJs2(evt)
{
if(flagScrollLoad2 === false)
{
var scrollTop = document.documentElement.scrollTop;
if(scrollTop >= 10)
{
flagScrollLoad2 = true;
// onetrust
var scriptTag2 = document.createElement("script");
scriptTag2.setAttribute("src", "https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js");
scriptTag2.setAttribute("type", "text/javascript");
scriptTag2.setAttribute("async", "async");
scriptTag2.setAttribute("data-language", "en");
scriptTag2.setAttribute("data-domain-script", "1987c822-64fb-4d7c-9ef3-23e16dd37a03");
document.body.appendChild(scriptTag2);
}
}
}
window.addEventListener('scroll', onScrollLoadJs2);
var flagScrollLoad3 = false;
function onScrollLoadJs3(evt)
{
if(flagScrollLoad3 === false)
{
var scrollTop = document.documentElement.scrollTop;
if(scrollTop >= 3)
{
flagScrollLoad3 = true;
(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = "//connect.facebook.net/en_GB/sdk.js#xfbml=1&version=v3.0";
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
}
}
}
window.addEventListener('scroll', onScrollLoadJs3);
var flagScrollLoad4 = false;
function onScrollLoadJs4(evt)
{
if(flagScrollLoad4 === false)
{
var scrollTop = document.documentElement.scrollTop;
if(scrollTop >= 4)
{
flagScrollLoad4 = true;
!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="https://platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs");
}
}
}
window.addEventListener('scroll', onScrollLoadJs4);
/* var flagScrollLoad5 = false;
function onScrollLoadJs5(evt)
{
if(flagScrollLoad5 === false)
{
var scrollTop = document.documentElement.scrollTop;
if(scrollTop >= 5)
{
flagScrollLoad5 = true;
(function(c,l,a,r,i,t,y){ c[a]=c[a]||function(){(c[a].q=c[a].q||[]).push(arguments)}; t=l.createElement(r);t.async=1;t.src="https://www.clarity.ms/tag/"+i; y=l.getElementsByTagName(r)[0];y.parentNode.insertBefore(t,y); })(window, document, "clarity", "script", "m10o7rm91i");
}
}
}
window.addEventListener('scroll', onScrollLoadJs5); */
var flagScrollLoad6 = false;
function onScrollLoadJs6(evt)
{
if(flagScrollLoad6 === false)
{
var scrollTop = document.documentElement.scrollTop;
if(scrollTop >= 7)
{
flagScrollLoad6 = true;
// onetrust
var scriptTag6 = document.createElement("script");
scriptTag6.setAttribute("src", "https://mm-uxrv.com/js/semrush_e6426a5a-cd61-47dc-bdb2-8b6b4962ecf2-71116397.js");
scriptTag6.setAttribute("type", "text/javascript");
scriptTag6.setAttribute("async", "async");
document.body.appendChild(scriptTag6);
}
}
}
window.addEventListener('scroll', onScrollLoadJs6);
</script>
<meta name="ahrefs-site-verification" content="6ee1b654f18e6c964895d612f22762ca200e2c1921a56cb2ca87a79b496707b7">
<!--<script async='async' src='https://mm-uxrv.com/js/semrush_e6426a5a-cd61-47dc-bdb2-8b6b4962ecf2-71116397.js'></script>-->
<!-- Meta Pixel Code -->
<script>
!function(f,b,e,v,n,t,s)
{if(f.fbq)return;n=f.fbq=function(){n.callMethod?
n.callMethod.apply(n,arguments):n.queue.push(arguments)};
if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';
n.queue=[];t=b.createElement(e);t.async=!0;
t.src=v;s=b.getElementsByTagName(e)[0];
s.parentNode.insertBefore(t,s)}(window,document,'script',
'https://connect.facebook.net/en_US/fbevents.js');
fbq('init', '1345452662590832');
fbq('track', 'PageView');
</script>
<noscript>
<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView
&amp;noscript=1">
</noscript>
<!-- End Meta Pixel Code -->
<!-- Add X-Default Tag -->
<link rel="alternate" hreflang="x-default" href="https://www.scorebuddyqa.com/">
<!-- End Add X-Default Tag -->
<meta property="og:url" content="https://www.scorebuddyqa.com">
<meta name="twitter:card" content="summary">
<meta http-equiv="content-language" content="en">
<link rel="alternate" hreflang="de" href="https://www.scorebuddyqa.com/de/">
<link rel="alternate" hreflang="en" href="https://www.scorebuddyqa.com">
<link rel="alternate" hreflang="es" href="https://www.scorebuddyqa.com/es/">
<link rel="alternate" hreflang="fr" href="https://www.scorebuddyqa.com/fr/">
<link rel="alternate" hreflang="pt-br" href="https://www.scorebuddyqa.com/pt-br/">
<link rel="stylesheet" href="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1757369475105/template_layout.min.css">
<link rel="stylesheet" href="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/template_assets/1/179533127702/1756380992337/template_main.min.css">
<meta name="google-site-verification" content="1syQraQWdubU_71DwoZYhevTGQl6cZJVPV_0JL2yGl4">
<script>
clarity('set', 'homepage_variant', 'B');
</script>
<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "Organization",
"name": "Scorebuddy",
"url": "https://www.scorebuddyqa.com",
"logo": "https://www.scorebuddyqa.com/hubfs/Images2022/Scorebuddy%20logo.svg",
"sameAs": [
"https://www.facebook.com/Scorebuddy",
"https://www.youtube.com/user/ScoreBuddy",
"https://x.com/score_buddy",
"https://www.linkedin.com/company/scorebuddy",
"https://www.instagram.com/scorebuddyqa",
"https://www.crunchbase.com/organization/scorebuddy"
],
"contactPoint": [
{
"@type": "ContactPoint",
"telephone": "+18778315526",
"contactType": "customer service",
"areaServed": "US",
"availableLanguage": "English"
},
{
"@type": "ContactPoint",
"telephone": "+353 (01) 410 0729",
"contactType": "customer service",
"areaServed": "IE",
"availableLanguage": "English"
}
],
"address": [
{
"@type": "PostalAddress",
"streetAddress": "1317 Edgewater Dr #2498",
"addressLocality": "Orlando",
"addressRegion": "FL",
"postalCode": "32804",
"addressCountry": "US"
},
{
"@type": "PostalAddress",
"streetAddress": "151 - 156, The Masonry, Thomas St, The Liberties",
"addressLocality": "Dublin",
"postalCode": "D08 PY5E",
"addressCountry": "IE"
},
{
"@type": "PostalAddress",
"streetAddress": "Office 2456, 182-184 High Street North, East Ham",
"addressLocality": "London",
"postalCode": "E6 2JA",
"addressCountry": "UK"
}
]
}
</script>
</head>
<body class=" hs-content-id-189883361129 hs-site-page page " style="">
<!-- Added by GoogleTagManager integration -->
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-P3TQBF9D" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
<!-- /Added by GoogleTagManager integration -->
<div class="header-container-wrapper">
<div class="header-container container-fluid">
<div class="row-fluid-wrapper row-depth-1 row-number-1 ">
<div class="row-fluid ">
<div class="span12 widget-span widget-type-global_group " style="" data-widget-type="global_group" data-x="0" data-w="12">
<div class="" data-global-widget-path="generated_global_groups/179534551573.html"><div class="row-fluid-wrapper row-depth-1 row-number-1 ">
<div class="row-fluid ">
<div class="span12 widget-span widget-type-custom_widget " style="" data-widget-type="custom_widget" data-x="0" data-w="12">
<div id="hs_cos_wrapper_module_172735263197225" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><header id="header" class="header">
<div class="container">
<div class="columns-block">
<div class="left-column">
<strong class="logo">
<a href="https://www.scorebuddyqa.com/">
<img src="https://www.scorebuddyqa.com/hubfs/Images2022/Scorebuddy%20logo.svg" alt="Scorebuddy logo" loading="lazy" width="170" height="35">
</a>
</strong>
</div>
<div class="right-column">
<nav id="nav-bar">
<div class="nav-drop">
<div class="language-toggle">
<div class="language-current">
<span>EN</span>
</div>
<div class="language-list">
<a href="https://www.scorebuddyqa.com/de/">
DE
</a>
<a href="https://www.scorebuddyqa.com/es/">
ES
</a>
<a href="https://www.scorebuddyqa.com/fr/">
FR
</a>
<a href="https://www.scorebuddyqa.com/pt-br/">
PT-BR
</a>
</div>
</div>
<div class="nav_menu-block">
<span id="hs_cos_wrapper_module_172735263197225_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div id="hs_menu_wrapper_module_172735263197225_" class="hs-menu-wrapper active-branch flyouts hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="134705188245" aria-label="Navigation Menu">
<ul role="menu">
<li class="hs-menu-item hs-menu-depth-1 hs-item-has-children" role="none"><a href="javascript:;" aria-haspopup="true" aria-expanded="false" role="menuitem">Products</a>
<ul role="menu" class="hs-menu-children-wrapper">
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/quality-assurance" role="menuitem">Scorebuddy QA</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/business-intelligence" role="menuitem">Scorebuddy BI</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/ai-analytics" role="menuitem">Scorebuddy AI</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/learning-management-system" role="menuitem">Scorebuddy Learning</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/coaching" role="menuitem">Scorebuddy Coaching</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/integrations" role="menuitem">Integrations</a></li>
</ul></li>
<li class="hs-menu-item hs-menu-depth-1 hs-item-has-children" role="none"><a href="https://www.scorebuddyqa.com/solutions" aria-haspopup="true" aria-expanded="false" role="menuitem">Solutions</a>
<ul role="menu" class="hs-menu-children-wrapper">
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="javascript:;" role="menuitem">By Challenge</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/learning-and-development" role="menuitem">Engage Agents</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/customer-experience" role="menuitem">Boost Customer Experience</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/agent-performance" role="menuitem">Scale Quality Assurance</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/compliance-and-risk" role="menuitem">Mitigate Risk</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="javascript:;" role="menuitem">By Industry</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/industries/bpo-outsourcing" role="menuitem">BPO</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/industries/technology" role="menuitem">Technology</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/industries/financial-services" role="menuitem">Financial Services</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/industries/retail" role="menuitem">Retail</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/industries/betting-and-gaming" role="menuitem">Betting and Gaming</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/industries/healthcare" role="menuitem">Healthcare</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/industries/energy-and-utilities" role="menuitem">Energy & Utilities</a></li>
</ul></li>
<li class="hs-menu-item hs-menu-depth-1 hs-item-has-children" role="none"><a href="https://www.scorebuddyqa.com/resources" aria-haspopup="true" aria-expanded="false" role="menuitem">Resources</a>
<ul role="menu" class="hs-menu-children-wrapper">
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/blog" role="menuitem">Blog</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/webinars" role="menuitem">Webinars</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/ebooks" role="menuitem">Ebooks</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/featured-pages" role="menuitem">Featured page</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/case-studies" role="menuitem">Case Study</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/whitepapers" role="menuitem">Whitepapers</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/infographics" role="menuitem">Infographics</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/templates" role="menuitem">Templates</a></li>
<li class="hs-menu-item hs-menu-depth-2" role="none"><a href="https://www.scorebuddyqa.com/resources/tag/quiz" role="menuitem">Quiz</a></li>
</ul></li>
<li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.scorebuddyqa.com/product-demos" role="menuitem">Product Tours</a></li>
<li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.scorebuddyqa.com/pricing" role="menuitem">Pricing</a></li>
</ul>
</div></span>
</div>
<ul class="cta-list">
<li>
<a class="btn" href="https://www.scorebuddyqa.com/get-demo" target="_blank" rel="noopener">
Book a Demo
</a>
</li>
<li>
<a class="btn transparent" href="https://www.scorebuddyqa.com/free-trial" target="_blank" rel="noopener">
Free Trial
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/contact-us">
Contact Us
</a>
</li>
<li>
<a href="https://www.cloud.scorebuddy.co.uk/login/" target="_blank" rel="nofollow noopener">
Login
</a>
</li>
</ul>
</div>
<div class="btn-holder">
<a class="btn" href="https://www.scorebuddyqa.com/get-demo" target="_blank" rel="noopener">
Book a Demo
</a>
</div>
<div class="search-holder">
<a id="search-toggle" href="javascript:;">
<i class="ico-search"></i>
</a>
</div>
<a class="nav-opener" href="javascript:;">
<span class="line">Menu</span>
</a>
</nav>
</div>
</div>
</div>
</header></div>
</div><!--end widget-span -->
</div><!--end row-->
</div><!--end row-wrapper -->
<div class="row-fluid-wrapper row-depth-1 row-number-2 ">
<div class="row-fluid ">
<div id="search-section">
<div class="search-block">
<div class="container">
<div class="span12 widget-span widget-type-custom_widget " style="" data-widget-type="custom_widget" data-x="0" data-w="12">
<div id="hs_cos_wrapper_module_172735438426490" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
<div class="hs-search-field">
<div class="hs-search-field__bar">
<form data-hs-do-not-collect="true" action="/hs-search-results">
<input type="text" class="hs-search-field__input" name="term" autocomplete="off" aria-label="Search" placeholder="Search">
<input type="hidden" name="type" value="SITE_PAGE">
<input type="hidden" name="type" value="BLOG_POST">
</form>
</div>
<ul class="hs-search-field__suggestions"></ul>
</div></div>
</div><!--end widget-span -->
</div>
</div>
</div>
</div><!--end row-->
</div><!--end row-wrapper -->
</div>
</div><!--end widget-span -->
</div><!--end row-->
</div><!--end row-wrapper -->
</div><!--end header -->
</div><!--end header wrapper -->
<div class="body-container-wrapper">
<div class="body-container container-fluid">
<div class="row-fluid-wrapper row-depth-1 row-number-1 ">
<div class="row-fluid ">
<div class="span12 widget-span widget-type-widget_container " style="" data-widget-type="widget_container" data-x="0" data-w="12">
<span id="hs_cos_wrapper_module_1727447257843127" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_172735263590727" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="intro-section" style="padding-bottom: 60px !important;">
<div class="container">
<div class="post-block">
<div id="hs_cos_wrapper_widget_172735263590727_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="heading"><h2><span style="color: #ce0e2d;">AI-Powered </span>Call Center Quality Assurance Software</h2>
<p><strong style="font-size: 20px;">100% QA coverage. Half the cost. Human-in-the-loop.</strong></p>
<p>Use configurable AI to auto-score 100% of conversations, speed up QA workflows, and surface insights. Drive cost-efficiency, engage agents, and deliver loyalty-building CX every time.</p></div>
<div class="cta-holder">
<a class="btn " href="javascript:postMessage({type:'HS_DISPLAY_CALL_TO_ACTION',id:180586216844});">
See how it works now
</a>
</div>
</div>
<div class="columns-block">
<div class="post-column">
<div class="post-box">
<div id="hs_cos_wrapper_widget_172735263590727_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="columns_block.post"><h3>How We Augment QA With AI</h3>
<p>Watch to find out why AI is a must-have for call center QA, how Scorebuddy’s GenAI Auto Scoring is different, and what our AI does to empower your human agents.</p></div>
</div>
</div>
<div class="media-column" style="max-width: 560px;">
<div class="video-block">
<div class="hs-video-widget" data-hsv-embed-id="ff76d6df-da4a-493a-8d36-18c434589710">
<div class="hs-video-container" style="max-width: 100%; margin: 0 auto;">
<div class="hs-video-wrapper" style="position: relative; height: 0; padding-bottom: 56.25%">
<iframe data-hsv-src="https://play.hubspotvideo.com/v/2854569/id/178366922367?autoplay=true&loop=true&muted=true" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="178366922367" data-hsv-autoplay="true" data-hsv-loop="true" data-hsv-muted="true" data-hsv-full-width="false"></iframe>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1727362692769317" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="partners-section" style="padding-bottom: 60px !important;">
<div class="container">
<div class="heading-holder">
<div id="hs_cos_wrapper_widget_1727362692769317_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="heading"><h4>Trusted by Industry Leaders</h4></div>
</div>
</div>
<div class="partners-block">
<ul class="partners-list">
<li>
<img src="https://www.scorebuddyqa.com/hubfs/Scorebuddy-2024/images/logo-intercom.webp" style="width:266px;" alt="logo-intercom" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/dhl.webp" style="width:225px;" alt="dhl" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/allianz.svg" style="width:300px;" alt="allianz" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/Images2022/boohoo.png" style="width:224px;" alt="boohoo" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/ID.me_Logo.png" style="width:1006px;" alt="ID.me_Logo" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/sky-betting-gaming.webp" style="width:2122px;" alt="sky-betting-gaming" loading="lazy">
</li>
</ul>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1738666642361" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="metrics-section" style="--spacer:120px;background-image:url(https://www.scorebuddyqa.com/hubfs/proven-roi.webp);">
<div class="container">
<div class="heading-holder">
<h3>Proven ROI across 300+ contact centers worldwide</h3>
</div>
<div class="columns-block">
<div class="column">
<mark class="title">60%+</mark>
<p>Reduction in manual QA</p>
</div>
<div class="column">
<mark class="title">70%+</mark>
<p>Increase in QA coverage</p>
</div>
<div class="column">
<mark class="title">3-7%</mark>
<p>CSAT increase in 6 months</p>
</div>
<div class="column">
<mark class="title">90%+</mark>
<p>AI Auto Scoring accuracy</p>
</div>
<div class="column">
<mark class="title">50x</mark>
<p>more interactions analyzed with AI</p>
</div>
<div class="column">
<mark class="title"><5 seconds</mark>
<p>average AI scoring time per interaction</p>
</div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1727362699251319" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="badges-section" style="--spacer: 120px;">
<div class="container">
<div class="heading-holder">
<div id="hs_cos_wrapper_widget_1727362699251319_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="heading"><h1>Contact Center QA Leader on G2</h1></div>
</div>
<ul class="badges-list">
<li>
<img width="869" src="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-mid-market-leader.png?width=869&name=qa-leader-mid-market-leader.png" alt="qa mid market leader" loading="lazy" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-mid-market-leader.png?width=435&name=qa-leader-mid-market-leader.png 435w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-mid-market-leader.png?width=869&name=qa-leader-mid-market-leader.png 869w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-mid-market-leader.png?width=1304&name=qa-leader-mid-market-leader.png 1304w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-mid-market-leader.png?width=1738&name=qa-leader-mid-market-leader.png 1738w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-mid-market-leader.png?width=2173&name=qa-leader-mid-market-leader.png 2173w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-mid-market-leader.png?width=2607&name=qa-leader-mid-market-leader.png 2607w" sizes="(max-width: 869px) 100vw, 869px">
</li>
<li>
<img width="869" src="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-enterprise-leader.png?width=869&name=qa-leader-enterprise-leader.png" alt="qa enterprise leader" loading="lazy" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-enterprise-leader.png?width=435&name=qa-leader-enterprise-leader.png 435w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-enterprise-leader.png?width=869&name=qa-leader-enterprise-leader.png 869w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-enterprise-leader.png?width=1304&name=qa-leader-enterprise-leader.png 1304w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-enterprise-leader.png?width=1738&name=qa-leader-enterprise-leader.png 1738w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-enterprise-leader.png?width=2173&name=qa-leader-enterprise-leader.png 2173w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-enterprise-leader.png?width=2607&name=qa-leader-enterprise-leader.png 2607w" sizes="(max-width: 869px) 100vw, 869px">
</li>
<li>
<img width="869" src="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-grid-leader.png?width=869&name=qa-leader-grid-leader.png" alt="qa grid leader" loading="lazy" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-grid-leader.png?width=435&name=qa-leader-grid-leader.png 435w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-grid-leader.png?width=869&name=qa-leader-grid-leader.png 869w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-grid-leader.png?width=1304&name=qa-leader-grid-leader.png 1304w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-grid-leader.png?width=1738&name=qa-leader-grid-leader.png 1738w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-grid-leader.png?width=2173&name=qa-leader-grid-leader.png 2173w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-leader-grid-leader.png?width=2607&name=qa-leader-grid-leader.png 2607w" sizes="(max-width: 869px) 100vw, 869px">
</li>
<li>
<img width="184" src="https://www.scorebuddyqa.com/hs-fs/hubfs/g2-best-software-2025.jpg?width=184&name=g2-best-software-2025.jpg" alt="g2 best software 2025" loading="lazy" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/g2-best-software-2025.jpg?width=92&name=g2-best-software-2025.jpg 92w, https://www.scorebuddyqa.com/hs-fs/hubfs/g2-best-software-2025.jpg?width=184&name=g2-best-software-2025.jpg 184w, https://www.scorebuddyqa.com/hs-fs/hubfs/g2-best-software-2025.jpg?width=276&name=g2-best-software-2025.jpg 276w, https://www.scorebuddyqa.com/hs-fs/hubfs/g2-best-software-2025.jpg?width=368&name=g2-best-software-2025.jpg 368w, https://www.scorebuddyqa.com/hs-fs/hubfs/g2-best-software-2025.jpg?width=460&name=g2-best-software-2025.jpg 460w, https://www.scorebuddyqa.com/hs-fs/hubfs/g2-best-software-2025.jpg?width=552&name=g2-best-software-2025.jpg 552w" sizes="(max-width: 184px) 100vw, 184px">
</li>
<li>
<img width="869" src="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-momentum-leader.png?width=869&name=qa-momentum-leader.png" alt="qa momentum leader" loading="lazy" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-momentum-leader.png?width=435&name=qa-momentum-leader.png 435w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-momentum-leader.png?width=869&name=qa-momentum-leader.png 869w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-momentum-leader.png?width=1304&name=qa-momentum-leader.png 1304w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-momentum-leader.png?width=1738&name=qa-momentum-leader.png 1738w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-momentum-leader.png?width=2173&name=qa-momentum-leader.png 2173w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-momentum-leader.png?width=2607&name=qa-momentum-leader.png 2607w" sizes="(max-width: 869px) 100vw, 869px">
</li>
<li>
<img width="869" src="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-small-business-leader.png?width=869&name=qa-small-business-leader.png" alt="qa small business leader" loading="lazy" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/qa-small-business-leader.png?width=435&name=qa-small-business-leader.png 435w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-small-business-leader.png?width=869&name=qa-small-business-leader.png 869w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-small-business-leader.png?width=1304&name=qa-small-business-leader.png 1304w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-small-business-leader.png?width=1738&name=qa-small-business-leader.png 1738w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-small-business-leader.png?width=2173&name=qa-small-business-leader.png 2173w, https://www.scorebuddyqa.com/hs-fs/hubfs/qa-small-business-leader.png?width=2607&name=qa-small-business-leader.png 2607w" sizes="(max-width: 869px) 100vw, 869px">
</li>
</ul>
<div class="cta-holder">
<a class="btn " href="https://www.scorebuddyqa.com/g2">
Find Out Why
</a>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1727362701852321" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="article-section" style="margin-bottom: 0px !important;">
<div class="container">
<div class="columns-block">
<div class="img-column">
<div class="img-holder" style="--mobile-width: 0px; --desktop-width: 750px;">
<img src="https://www.scorebuddyqa.com/hubfs/automate-qa.webp" alt="Automate QA for 100% coverage and reduced cost to score" loading="lazy">
</div>
</div>
<div class="post-column">
<div class="post-block">
<h2><span style="color: #a980aa;">Automate </span>QA for 100% coverage and reduced cost to <span style="color: #ee9861;">score</span></h2>
<p><strong>Expand your QA program without new hires. Use AI‑powered auto scoring to remove the need for repetitive evaluations, AI Assist to reduce human evaluation times, and automated workflows to assign targeted lists, freeing up valuable QA resources.<br></strong></p>
<ul>
<li>Auto-score human <em>and </em>AI agents across multiple channels</li>
<li>Automatically analyze 100% of customer conversations</li>
<li>Reduce human evaluation times with AI assistance</li>
<li>Use automated workflows to scale—whether it’s <50 agents or 5,000+</li>
</ul>
<div class="cta-holder">
<a class="btn arrows" href="https://www.scorebuddyqa.com/ai-analytics">
Automate your QA <i class="ico-arrows-right"></i>
</a>
</div>
</div>
</div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1727362703706323" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="article-section image-right" style="margin-bottom: 0px !important;">
<div class="container">
<div class="columns-block">
<div class="img-column">
<div class="img-holder" style="--mobile-width: 150px; --desktop-width: 915px;">
<img src="https://www.scorebuddyqa.com/hubfs/personalized-dashboards-and-coaching.webp" alt="engage agents at scale with personalized dashboards & coaching" loading="lazy">
</div>
</div>
<div class="post-column">
<div class="post-block">
<h2><span style="color: #ce0e2d;">Engage agents</span> at scale with personalized <span style="color: #a980aa;">dashboards</span> & <span style="color: #a980aa;">coaching</span></h2>
<p><strong>Boost employee retention and engagement with personalized agent dashboards, immediate feedback, and tailored coaching plans. Speed up the QA feedback loop with AI-accelerated workflows and build trust by allowing employees to review, query, and dispute AI scores.</strong></p>
<ul>
<li>Use AI to analyze every interaction and identify skill gaps</li>
<li>Provide targeted coaching supported by your QA data</li>
<li>Deliver training courses with a fully featured, integrated learning management system</li>
<li>Full AI transparency so agents can trust and learn from every evaluation</li>
</ul>
<div class="cta-holder">
<a class="btn arrows" href="https://www.scorebuddyqa.com/coaching">
Engage agents with coaching <i class="ico-arrows-right"></i>
</a>
</div>
</div>
</div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1727362705700325" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="article-section" style="margin-bottom: 45px !important;">
<div class="container">
<div class="columns-block">
<div class="img-column">
<div class="img-holder" style="--mobile-width: 100px; --desktop-width: 870px;">
<img src="https://www.scorebuddyqa.com/hubfs/advanced-ai-analytics.webp" alt="advanced ai analytics" loading="lazy">
</div>
</div>
<div class="post-column">
<div class="post-block">
<h2>Expose invaluable insights with advanced <span style="color: #1b9b93;">AI Analytics</span></h2>
<p><strong>Use AI powered conversation analytics to enhance your QA data, highlighting trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports with stakeholders and management across the business.</strong></p>
<ul>
<li>Analyze customer sentiment and find reasons to call with AI analytics</li>
<li>Create your own personalized dashboards in minutes</li>
<li>Get more value from your QA data with embedded business intelligence</li>
<li>ISO27001 certified for enterprise-ready security and compliance</li>
</ul>
<div class="cta-holder">
<a class="btn arrows" href="https://www.scorebuddyqa.com/ai-analytics">
Uncover insights using AI <i class="ico-arrows-right"></i>
</a>
</div>
</div>
</div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1747059632100" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="post-section without-shadow" style="padding-bottom: 0px !important;">
<div class="container">
<div class="post-block" style="max-width: 960px; ">
<div id="hs_cos_wrapper_widget_1747059632100_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="richtext_field"><h3>One Platform for Total Call Center Performance Management</h3>
<p> </p></div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1746802225749" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="key_features-section" style="--spacer: 60px;">
<div class="container">
<div class="columns-block">
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
GenAI Auto Scoring
</span>
<span class="back-holder">
Automatically evaluate up to 100% of conversations.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Customizable Scorecards
</span>
<span class="back-holder">
Build fully custom scorecards with total flexibility.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Automated Workflows
</span>
<span class="back-holder">
Speed up QA and reduce evaluation times.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Integrated Coaching
</span>
<span class="back-holder">
Deliver targeted coaching based on QA data.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Built-In LMS
</span>
<span class="back-holder">
Train agents faster with a fully integrated LMS.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Personalized Dashboards
</span>
<span class="back-holder">
Boost engagement with personal dashboards.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Embedded AI
</span>
<span class="back-holder">
Automate manual tasks to drive efficiency.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Business Intelligence
</span>
<span class="back-holder">
Make data accessible and cut reporting time.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Compliance & Security
</span>
<span class="back-holder">
Protect your business with enterprise-grade security.
</span>
</div>
</div>
</div>
<div class="column">
<div class="flip_card-block">
<div class="card-inner">
<span class="front-holder">
Easy Integrations
</span>
<span class="back-holder">
Seamlessly integrate with your tech stack.
</span>
</div>
</div>
</div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1727362712041327" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="customers-section" style="--spacer: 120px;">
<div class="bg-holder">
<img src="https://www.scorebuddyqa.com/hubfs/silvana.webp" alt="silvana" loading="lazy">
</div>
<div class="container">
<div class="post-block">
<i class="ico-quote"></i>
<div id="hs_cos_wrapper_widget_1727362712041327_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="richtext_field"><h2>From Our Customers</h2>
<p>Scorebuddy QA is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations. I am grateful to the dedicated team behind Scorebuddy who provides exceptional support, making a significant impact on Tide's experience by attending to us swiftly with a great sense of responsibility.</p></div>
<div class="cta-holder">
<a class="btn transparent arrows" href="https://www.scorebuddyqa.com/resources/tag/case-studies">
Read our customer case studies <i class="ico-arrows-right"></i>
</a>
</div>
</div>
</div>
<div class="author-wrapper">
<div class="container">
<div class="author-block">
<span class="name">Silvana Vasileva</span>
<span class="position">Quality Assurance Team Lead, Tide</span>
<span class="logo-holder">
<img width="100" src="https://www.scorebuddyqa.com/hs-fs/hubfs/tide-logo-blue.png?width=100&name=tide-logo-blue.png" alt="tide" loading="lazy" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/tide-logo-blue.png?width=50&name=tide-logo-blue.png 50w, https://www.scorebuddyqa.com/hs-fs/hubfs/tide-logo-blue.png?width=100&name=tide-logo-blue.png 100w, https://www.scorebuddyqa.com/hs-fs/hubfs/tide-logo-blue.png?width=150&name=tide-logo-blue.png 150w, https://www.scorebuddyqa.com/hs-fs/hubfs/tide-logo-blue.png?width=200&name=tide-logo-blue.png 200w, https://www.scorebuddyqa.com/hs-fs/hubfs/tide-logo-blue.png?width=250&name=tide-logo-blue.png 250w, https://www.scorebuddyqa.com/hs-fs/hubfs/tide-logo-blue.png?width=300&name=tide-logo-blue.png 300w" sizes="(max-width: 100px) 100vw, 100px">
</span>
</div>
</div>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1746697252956" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="partners-section" style="padding-bottom: 80px !important;">
<div class="container">
<div class="heading-holder">
<div id="hs_cos_wrapper_widget_1746697252956_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="heading"><h4>Seamless Integrations at Any Scale</h4></div>
</div>
</div>
<div class="partners-block">
<ul class="partners-list">
<li>
<img src="https://www.scorebuddyqa.com/hubfs/genesys.webp" style="width:240px;" alt="genesys" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/intercom.webp" style="width:301px;" alt="intercom" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/pci-compliance-for-amazon-connect.webp" style="width:374px;" alt="pci compliance for amazon connect" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/nice-cxone-ccma.webp" style="width:240px;" alt="nice cxone ccma" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/zendesk.webp" style="width:541px;" alt="zendesk" loading="lazy">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hubfs/salesforce.webp" style="width:240px;" alt="salesforce" loading="lazy">
</li>
</ul>
</div>
</section></div>
<div id="hs_cos_wrapper_widget_1727362715059329" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="insights-section" style="--spacer: 120px;">
<div class="container">
<div class="grid-block">
<div class="title-column">
<div id="hs_cos_wrapper_widget_1727362715059329_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="heading"><h2>Call Center QA Resources</h2>
<p>Get instant access to free call center resources. Streamline your quality assurance with a scorecard template, mitigate risk with a compliance checklist, engage agents with a targeted coaching plan, and more.</p></div>
</div>
<div class="cta-column">
<a class="btn arrows transparent" href="https://www.scorebuddyqa.com/resources/tag/templates">
See all templates <i class="ico-arrows-right"></i>
</a>
</div>
<div class="article-column">
<div class="insights-block">
<div class="column">
<a class="insights-box" href="https://www.scorebuddyqa.com/black-friday-retail-qa-checklist" style="background-image: url(https://www.scorebuddyqa.com/hubfs/Black%20Friday%20Retail%20QA%20Checklist%20-%20thumbnail%20copy.webp);">
<span class="date">6 August, 2025</span>
<span class="title">Black Friday Retail QA Checklist</span>
</a>
</div>
<div class="column">
<a class="insights-box" href="https://www.scorebuddyqa.com/resources/call-center-coaching-plan" style="background-image: url(https://www.scorebuddyqa.com/hubfs/Call%20Center%20Coaching%20Plan%20-%20thumbnail%20copy-1.jpg);">
<span class="date">7 March, 2025</span>
<span class="title">Call Center Coaching Plan Template</span>
</a>
</div>
<div class="column">
<a class="insights-box" href="https://www.scorebuddyqa.com/resources/call-center-quality-assurance-report" style="background-image: url(https://www.scorebuddyqa.com/hubfs/call%20center%20qa%20report%20-%20Thumbnail%20copy-1.jpg);">
<span class="date">21 January, 2025</span>
<span class="title">The State of Call Center Quality Assurance</span>
</a>
</div>
</div>
</div>
</div>
</div>
</section></div></span>
</div><!--end widget-span -->
</div><!--end row-->
</div><!--end row-wrapper -->
</div><!--end body -->
</div><!--end body wrapper -->
<div class="footer-container-wrapper">
<div class="footer-container container-fluid">
<div class="row-fluid-wrapper row-depth-1 row-number-1 ">
<div class="row-fluid ">
<div class="span12 widget-span widget-type-custom_widget " style="" data-widget-type="custom_widget" data-x="0" data-w="12">
<div id="hs_cos_wrapper_module_174592494866342" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><footer id="footer" class="footer">
<div class="container">
<div class="navigation-columns">
<div class="column">
<div class="nav-block">
<a class="opener" href="javascript:;">Products</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/quality-assurance">
Scorebuddy QA
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/business-intelligence">
Scorebuddy BI
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/coaching">
Scorebuddy Coaching
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/learning-management-system">
Scorebuddy Learning
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/ai-analytics">
Scorebuddy AI
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/integrations">
Integrations
</a>
</li>
</ul>
</nav>
</div>
<div class="nav-block">
<a class="opener" href="javascript:;">Customer Stories</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/resources/intercom-testimonial">
Intercom <span class="link_tag">New</span>
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/games24x7-testimonial">
Games24x7
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/deriv-testimonial">
Deriv
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/citizens-information-testimonial">
Citizens Information
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tide-testimonial">
Tide
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/connectpay-testimonial">
ConnectPay
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/autopay-testimonial">
AutoPay
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/moneyboat-testimonial">
Moneyboat
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/benefitmall-testimonial">
BenefitMall
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/permanent-tsb-testimonial">
PTSB
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/sun-life-testimonial">
Sun Life
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/red-cross-testimonial">
British Red Cross
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/sanlam-testimonial">
Sanlam
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/echelon-group-testimonial">
The Echelon Group
</a>
</li>
</ul>
</nav>
</div>
</div>
<div class="column">
<div class="nav-block">
<a class="opener" href="javascript:;">Solutions</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/agent-performance">
Scale Quality Assurance
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/learning-and-development">
Engage Agents
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/customer-experience">
Boost Customer Experience
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/compliance-and-risk">
Mitigate Risk
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/industries/bpo-outsourcing">
BPO
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/industries/technology">
Technology
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/industries/financial-services">
Financial Services
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/industries/retail">
Retail
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/industries/betting-and-gaming">
Betting & Gaming
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/industries/healthcare">
Healthcare
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/industries/energy-and-utilities">
Energy & Utilities
</a>
</li>
</ul>
</nav>
</div>
<div class="nav-block">
<a class="opener" href="javascript:;">Free Tools</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/resources/qa-checklist-template">
QA Checklist Template
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/call-center-qa-scorecard-template">
QA Scorecard Template <span class="link_tag">Popular</span>
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/call-center-coaching-plan">
QA Coaching Plan Template
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/call-center-compliance-checklist-template">
Compliance Checklist Template
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/call-center-quality-assurance-report">
State of Quality Assurance Survey
</a>
</li>
</ul>
</nav>
</div>
</div>
<div class="column">
<div class="nav-block">
<a class="opener" href="javascript:;">Resources</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/blog">
Blog
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tag/webinars">
Webinars
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tag/ebooks">
eBooks
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tag/featured-pages">
Featured Pages
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tag/case-studies">
Case Studies
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tag/whitepapers">
Whitepaper
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tag/infographics">
Infographic
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/tag/templates">
Templates
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/glossary">
Glossary
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/product-demos">
Product Demos
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/g2">
G2
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/whats-new">
What's New
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/faq">
FAQ
</a>
</li>
</ul>
</nav>
</div>
<div class="nav-block">
<a class="opener" href="javascript:;">Product Demos</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/resources/interactive-call-center-qa-software-demo">
QA Manager Demo
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/resources/interactive-call-center-qa-software-demo-for-evaluators">
Evaluator Demo
</a>
</li>
</ul>
</nav>
</div>
</div>
<div class="column">
<div class="nav-block">
<a class="opener" href="javascript:;">Company</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/about-us">
About Us
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/contact-us">
Contact Us
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/news-press">
News & Press
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/security">
Trust & Security
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/terms-and-conditions">
Terms and Conditions
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/career">
Careers
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/corporate-social-responsibility">
Social Responsibility
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/pricing">
Pricing
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/site-map">
Sitemap
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/free-trial">
Free Trial
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/get-demo">
Book a Demo
</a>
</li>
</ul>
</nav>
</div>
<div class="nav-block">
<a class="opener" href="javascript:;">Blogs</a>
<nav class="slide">
<ul class="nav-list">
<li>
<a href="https://www.scorebuddyqa.com/blog/call-center-job-interview-questions-and-answers">
30 Important Call Center Job Interview Questions and Answers
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/blog/7-companies-known-for-having-the-worst-customer-service">
7 Companies Known for Having the Worst Customer Service
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/blog/call-center-coaching-feedback-examples">
The Best Call Center Coaching Feedback Examples To Use
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/blog/12-strengths-weaknesses-call-center-agents">
12 Call Center Agent Strengths and Weaknesses
</a>
</li>
<li>
<a href="https://www.scorebuddyqa.com/blog/call-center-quality-assurance-checklist">
Use This Call Center Quality Assurance Checklist (With Template)
</a>
</li>
</ul>
</nav>
</div>
</div>
</div>
<div class="footer_bottom">
<div class="logo-block">
<div class="logo-holder">
<strong class="logo">
<a href="https://www.scorebuddyqa.com/">
<img src="https://www.scorebuddyqa.com/hubfs/chub_backup/logo-scorebuddy.svg" alt="logo-scorebuddy" loading="lazy" width="140" height="30">
</a>
</strong>
</div>
</div>
<div class="form-block">
<div class="form-title">
<span>Subscribe to stay informed about the latest news</span>
</div>
<div class="form-holder">
<span id="hs_cos_wrapper_module_174592494866342_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_form" style="" data-hs-cos-general-type="widget" data-hs-cos-type="form"><h3 id="hs_cos_wrapper_form_62078423_title" class="hs_cos_wrapper form-title" data-hs-cos-general-type="widget_field" data-hs-cos-type="text"></h3>
<div id="hs_form_target_form_62078423"></div>
</span>
</div>
</div>
</div>
<div class="footer_copyright">
<ul class="badget-list">
<li>
<img src="https://www.scorebuddyqa.com/hs-fs/hubfs/800x800.png?width=40&height=40&name=800x800.png" alt="800x800isowhitebadge" loading="lazy" width="40" height="40" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/800x800.png?width=20&height=20&name=800x800.png 20w, https://www.scorebuddyqa.com/hs-fs/hubfs/800x800.png?width=40&height=40&name=800x800.png 40w, https://www.scorebuddyqa.com/hs-fs/hubfs/800x800.png?width=60&height=60&name=800x800.png 60w, https://www.scorebuddyqa.com/hs-fs/hubfs/800x800.png?width=80&height=80&name=800x800.png 80w, https://www.scorebuddyqa.com/hs-fs/hubfs/800x800.png?width=100&height=100&name=800x800.png 100w, https://www.scorebuddyqa.com/hs-fs/hubfs/800x800.png?width=120&height=120&name=800x800.png 120w" sizes="(max-width: 40px) 100vw, 40px">
</li>
<li>
<img src="https://www.scorebuddyqa.com/hs-fs/hubfs/Scorebuddy-2024/images/badge-GDPR.webp?width=40&height=40&name=badge-GDPR.webp" alt="badge-GDPR" loading="lazy" width="40" height="40" srcset="https://www.scorebuddyqa.com/hs-fs/hubfs/Scorebuddy-2024/images/badge-GDPR.webp?width=20&height=20&name=badge-GDPR.webp 20w, https://www.scorebuddyqa.com/hs-fs/hubfs/Scorebuddy-2024/images/badge-GDPR.webp?width=40&height=40&name=badge-GDPR.webp 40w, https://www.scorebuddyqa.com/hs-fs/hubfs/Scorebuddy-2024/images/badge-GDPR.webp?width=60&height=60&name=badge-GDPR.webp 60w, https://www.scorebuddyqa.com/hs-fs/hubfs/Scorebuddy-2024/images/badge-GDPR.webp?width=80&height=80&name=badge-GDPR.webp 80w, https://www.scorebuddyqa.com/hs-fs/hubfs/Scorebuddy-2024/images/badge-GDPR.webp?width=100&height=100&name=badge-GDPR.webp 100w, https://www.scorebuddyqa.com/hs-fs/hubfs/Scorebuddy-2024/images/badge-GDPR.webp?width=120&height=120&name=badge-GDPR.webp 120w" sizes="(max-width: 40px) 100vw, 40px">
</li>
</ul>
<div class="copyright-holder">
<div id="hs_cos_wrapper_module_174592494866342_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="richtext_field"><p>© Copyright 2025 Scorebuddy. </p></div>
</div>
<ul class="socials-list">
<li>
<a alia-label="linkedin" href="https://www.linkedin.com/company/scorebuddy">
<i class="ico-linkedin"></i>
</a>
</li>
<li>
<a alia-label="twitter" href="https://twitter.com/score_buddy">
<i class="ico-x"></i>
</a>
</li>
<li>
<a alia-label="youtube" href="https://www.youtube.com/user/ScoreBuddy">
<i class="ico-youtube"></i>
</a>
</li>
<li>
<a alia-label="facebook" href="https://www.facebook.com/Scorebuddy/">
<i class="ico-facebook"></i>
</a>
</li>
<li>
<a alia-label="instagram" href="https://www.instagram.com/scorebuddyqa/">
<i class="ico-instagram"></i>
</a>
</li>
</ul>
</div>
</div>
</footer></div>
</div><!--end widget-span -->
</div><!--end row-->
</div><!--end row-wrapper -->
</div><!--end footer -->
</div><!--end footer wrapper -->
<script src="/hs/hsstatic/jquery-libs/static-1.1/jquery/jquery-1.7.1.js"></script>
<script>hsjQuery = window['jQuery'];</script>
<!-- HubSpot performance collection script -->
<script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js"></script>
<script src="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/template_assets/1/179533040464/1741815981269/template_jquery-3.3.1.min.js"></script>
<script src="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/template_assets/1/179529450563/1753955564870/template_main.min.js"></script>
<script>
var hsVars = hsVars || {}; hsVars['language'] = 'en';
</script>
<script src="/hs/hsstatic/cos-i18n/static-1.53/bundles/project.js"></script>
<script src="https://www.scorebuddyqa.com/hs-fs/hubfs/hub_generated/module_assets/1/179533324699/1755617256023/module_Section_Header_2024.min.js"></script>
<script src="/hs/hsstatic/keyboard-accessible-menu-flyouts/static-1.17/bundles/project.js"></script>
<script src="https://7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/module_assets/1/-2712622/1757369552871/module_search_input.min.js"></script>
<!-- Start of Web Interactives Embed Code -->
<script defer src="https://js.hubspot.com/web-interactives-embed.js" type="text/javascript" id="hubspot-web-interactives-loader" data-loader="hs-previewer" data-hsjs-portal="2854569" data-hsjs-env="prod" data-hsjs-hublet="na1"></script>
<!-- End of Web Interactives Embed Code -->
<!-- HubSpot Video embed loader -->
<script async data-hs-portal-id="2854569" data-hs-ignore="true" data-cookieconsent="ignore" data-hs-page-id="189883361129" src="https://static.hsappstatic.net/video-embed/ex/loader.js"></script>
<!--[if lte IE 8]>
<script charset="utf-8" src="https://js.hsforms.net/forms/v2-legacy.js"></script>
<![endif]-->
<script data-hs-allowed="true" src="/_hcms/forms/v2.js"></script>
<script data-hs-allowed="true">
var options = {
portalId: '2854569',
formId: 'ae81a9fa-ad37-44d9-ab64-11c8711159ef',
formInstanceId: '632',
pageId: '189883361129',
region: 'na1',
pageName: "Call Center Quality Assurance Software | Scorebuddy ",
inlineMessage: "Thank you",
rawInlineMessage: "Thank you",
hsFormKey: "a57b3dc60bb6572c9e481cbf20a9c954",
css: '',
target: '#hs_form_target_form_62078423',
abTestId: 180763859458,
contentType: "standard-page",
formsBaseUrl: '/_hcms/forms/',
formData: {
cssClass: 'hs-form stacked hs-custom-form'
}
};
options.getExtraMetaDataBeforeSubmit = function() {
var metadata = {};
if (hbspt.targetedContentMetadata) {
var count = hbspt.targetedContentMetadata.length;
var targetedContentData = [];
for (var i = 0; i < count; i++) {
var tc = hbspt.targetedContentMetadata[i];
if ( tc.length !== 3) {
continue;
}
targetedContentData.push({
definitionId: tc[0],
criterionId: tc[1],
smartTypeId: tc[2]
});
}
metadata["targetedContentMetadata"] = JSON.stringify(targetedContentData);
}
return metadata;
};
hbspt.forms.create(options);
</script>
<!-- Start of HubSpot Analytics Code -->
<script type="text/javascript">
var _hsq = _hsq || [];
_hsq.push(["setContentType", "standard-page"]);
_hsq.push(["setCanonicalUrl", "https:\/\/www.scorebuddyqa.com"]);
_hsq.push(["setPageId", "189883361129"]);
_hsq.push(["setContentMetadata", {
"contentPageId": 189883361129,
"legacyPageId": "189883361129",
"contentFolderId": null,
"contentGroupId": null,
"abTestId": 180763859458,
"languageVariantId": 189883361129,
"languageCode": "en",
}]);
</script>
<script type="text/javascript" id="hs-script-loader" async defer src="/hs/scriptloader/2854569.js"></script>
<!-- End of HubSpot Analytics Code -->
<script type="text/javascript">
var hsVars = {
render_id: "02e12fb8-a13a-468d-b941-9d73076305dd",
ticks: 1757406939521,
page_id: 189883361129,
content_group_id: 0,
portal_id: 2854569,
app_hs_base_url: "https://app.hubspot.com",
cp_hs_base_url: "https://cp.hubspot.com",
language: "en",
analytics_page_type: "standard-page",
scp_content_type: "",
analytics_page_id: "189883361129",
category_id: 1,
folder_id: 0,
is_hubspot_user: false
}
</script>
<script defer src="/hs/hsstatic/HubspotToolsMenu/static-1.432/js/index.js"></script>
<!--<script type="text/javascript"> _linkedin_partner_id = "638124"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); </script><script type="text/javascript"> (function(){var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript";b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s);})(); </script> <noscript> <img height="1" width="1" style="display:none;" alt="linkedin pixel code" src="https://dc.ads.linkedin.com/collect/?pid=638124&fmt=gif" /> </noscript>-->
<script>
document.addEventListener("DOMContentLoaded", function () {
const lazyContents = document.querySelectorAll('.lazy-content');
const observer = new IntersectionObserver((entries, observer) => {
entries.forEach(entry => {
if (entry.isIntersecting) {
const moduleId = entry.target.getAttribute('data-html-id');
const content = document.getElementById(moduleId);
if (content) {
// Immediately insert the content when it's visible
entry.target.innerHTML = content.innerHTML;
content.style.display = 'none'; // Hide original content
observer.unobserve(entry.target); // Stop observing once content is loaded
}
}
});
}, {
rootMargin: '0px 0px 200px 0px', // Trigger before it's fully in view
threshold: 0.1
});
lazyContents.forEach(content => observer.observe(content));
});
</script>
<!-- Generated by the HubSpot Template Builder - template version 1.03 -->
</body></html>